Terms of service

Welcome to Gene Gate

GeneGate is a technology platform that enables users to explore their health, wellness, and ancestry through genetic insights. These Terms of Service (“Terms”) govern your access to and use of the GeneGate website, mobile applications, and services (collectively, the “Platform”). By creating an account, purchasing a kit, or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

1. About GeneGate

GeneGate is a technology platform that:

  • Sells and delivers DNA collection kits.
  • Receives and manages customer data.
  • Assigns anonymized barcodes to each kit to protect privacy.
  • Partners with licensed laboratories to process samples and generate genetic code.
  • Partners with bioinformatics providers to generate wellness, nutrition, fitness, and lifestyle insights.
  • Displays results through your secure GeneGate account.

Important: GeneGate does not perform laboratory analysis of DNA, nor does it independently interpret genetic code. Labs and technology providers never receive personal identifiers — only anonymized data.

2. Eligibility

You must:

  • Be at least 18 years of age, or have parental/guardian consent if a minor.
  • Provide accurate and current information during account creation.
  • Be legally permitted to use genetic testing services in your country of residence.
3. Services 3.1 Subscription & Features

Your purchase or subscription may include access to the following features:

  • Fitness & Nutrition: Personalized training and dietary recommendations based on genetic markers.
  • Meal Plan Builder: Customized meal planning tools.
  • Health Insights: General wellness reports and lifestyle suggestions.
  • Ancestry: Reports indicating genetic heritage and population affinity.
  • Lifestyle Risk Analyzer: Identification of potential genetic predispositions (informational only).
  • AI Coach: AI-powered virtual assistant providing wellness guidance based on your results.
3.2 Limitations
  • Services are provided for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. You should always consult a qualified healthcare provider before making decisions about your health, diet, fitness, or lifestyle based on any information provided through the Platform.
  • GeneGate makes no guarantee that the Services will meet your expectations, provide error-free results, or achieve specific health, fitness, or wellness outcomes.
  • By using the Services, you agree to release GeneGate, its directors, employees, partners, and affiliates from any and all liability for any injury, loss, claim, or damage arising out of or related to your reliance on the information provided through the Platform, except where prohibited by law.
4. Accounts & Security
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify GeneGate immediately of any unauthorized use.
  • GeneGate reserves the right to suspend or terminate accounts for violations of these Terms.
5. Ordering & Payment
  • DNA Kit Purchases: Kits are sold online and shipped to your address. After the collection of your sample, kits are returned to GeneGate.
  • Subscriptions: Some features may require a recurring subscription. You authorize automatic billing until cancellation.
  • Pricing: Prices are shown in AED (or local currency) and may change with prior notice.
  • Refunds: See our Refund Policy for details.
6. Sample Collection & Processing
  • You are responsible for collecting and returning your sample as instructed.
  • GeneGate is not liable for delays or failures caused by shipping carriers or laboratories.
7. Data Privacy

Your privacy is extremely important. Refer to our Privacy Policy for more information.

8. Intellectual Property

All Platform content, including reports, AI-generated insights, graphics, and software, are owned by GeneGate or its licensors. You receive a limited, personal, non-transferable license to use them for your own non-commercial purposes.

9. Prohibited Uses

You may not:

  • Attempt to re-identify anonymized data.
  • Resell or sublicense access to the Platform.
  • Use services for diagnostic or clinical purposes without proper medical oversight.
  • Upload unlawful, harmful, or offensive content.
10. Disclaimers & Limitation of Liability

You may not:

  • GeneGate provides services “as is” without warranties of any kind.
  • GeneGate does not guarantee the accuracy of genetic insights or health outcomes.
  • To the maximum extent permitted by law, GeneGate shall not be liable for indirect, incidental, or consequential damages.
11. Indemnification

You agree to indemnify, defend, and hold harmless GeneGate, its directors, officers, employees, and partners from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your misuse of the Platform, breach of these Terms, or violation of any law or rights of a third party.

12. Term & Termination

These Terms remain in effect until terminated by either party. GeneGate may suspend or terminate your account if you breach these Terms or misuse the Platform. Upon termination, your right to access the Platform ceases.

13. Force Majeure

GeneGate shall not be held liable or deemed in breach of these Terms for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events include, but are not limited to:

  • Acts of God, natural disasters, epidemics, or pandemics
  • Government actions, import/export restrictions, or regulatory delays
  • Strikes, labor disputes, or shortages of materials or transport
  • Acts of war, terrorism, sabotage, or civil unrest
  • Utility failures, internet outages, or disruptions to third-party service providers

Where a Force Majeure Event occurs, GeneGate will:

  • Notify you as soon as reasonably practicable, and
  • Take reasonable steps to resume performance as soon as possible.

Turnaround times, delivery schedules, and service availability may be extended without liability during the continuance of such events.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of Dubai courts (or DIFC courts, if specified).

15. Changes to Terms

GeneGate may update these Terms from time to time. The “Last Updated” date will reflect the most recent version. Continued use of the Platform after changes constitutes acceptance.

16. Changes to Terms

For questions regarding these Terms, contact us at:

[email protected]

terms