Refund and cancellation policy

Refund Policy

GeneGate's policy regarding returns and refunds stipulates that payments for kits and/or services, including any upgrades, are non-refundable. Additionally, no refunds or credits are issued for partially utilized kits and/or services.

Regarding GeneGate Membership Service, there are no refunds or credits for partially utilized GeneGate+ membership periods. In the event of cancellation, access to membership benefits will continue until the current membership period expires.

For more information on specific return and refund policies applicable to certain products or services, please reach out to us at [email protected].

Cancellation Policy:

If you wish to cancel your order, you have a window of 60 minutes from the time of placing the order to do so. To initiate the cancellation process, please contact us at [email protected] with your order confirmation email.